Peace of mind
That's what we try to provide
We want you to be assured that you have a high quality product. That's why we warrant the work that we do for 12 months. Our business was one of the very first, if not the first, web development agency to offer a 12 month warranty. As you are spending your money on a quality solution, you need a partner that takes that as seriously as you do. We are proud to offer this warranty to our customers.
Why do we do this?
Our customers deserve the peace of mind of knowing that we are here for them. No matter what happens we back the websites we build for a period of 12 months after the website is launched. And we fix any bugs that become known in the first 12 months for free. It's just one of the services we provide to ensure that our customers know that they are in safe hands.
If you become aware of an issue with your website all you need to do is submit a support request to us and we will take care of the rest. Usually issues can be corrected on the spot, if they can't be immediately corrected we will have the issue rectified as quickly as possible. Ususally within 48 hours. Urgent issues that affect your capacity to do business take priority and are corrected as soon as humanly possible.
Everything we build comes with a warranty
If we built the code that runs your website, it's covered under warranty automatically. If we manage your website from another provider we will only provide limited warranty relating to issues that we have introduced, not issues that existed from another web developer outside out company. We think that's fair.
Sometimes issues arise outside of the warranty period. We decide on a case-by-case basis to cover issues outside the warranty period. There is no such thing as a "bug free" website. Unfortunately issues can appear years down the track. We do our best to be accomodating in these circumstances.
We introduced our warranty to demonstrate to our customers that we care about the solutions we build. And we want you to have the peace of mind in knowing that we are here to support you.
If you would like to make a warranty claim, please contact us.